FAQs
Common questions
For guests
Is it free to search and book?
Yes. Guests pay nothing to use RYHH. There are no booking fees or service charges on top of what the owner quotes you.
How does booking work?
Send a booking request with your dates and contact details. The owner reviews it and contacts you directly — by phone, WhatsApp, or email — to confirm and agree payment.
Who do I pay?
The homeowner. RYHH does not process payments. You and the owner agree how to pay, whether that's bank transfer or another method the owner accepts.
Can I cancel a booking?
Cancellation terms are set by each homeowner. Check with them before confirming.
How do I leave a review?
After a confirmed, completed stay, you'll see an option to leave a review in your guest dashboard. Reviews go live after our team checks them.
What if I have a problem with a stay?
Contact the homeowner first — their details are in your booking. If you can't resolve it, email us at hello@rentyourholidayhome.co.uk.
For homeowners
What does a subscription include?
One active property listing, unlimited booking requests, full calendar and pricing management, and guest contact details on every request.
How long does listing approval take?
Our team reviews submissions within one working day. You'll receive an email when your listing goes live.
Can I list more than one property?
Each subscription covers one property. Contact us at owners@rentyourholidayhome.co.uk if you want to list additional properties.
Do I have to accept every booking request?
No. You can decline any request from your dashboard. Declining does not affect your listing.
How do guests pay me?
You agree payment terms directly with the guest. RYHH is never involved in the transaction.
Can I cancel my subscription?
Yes. Cancel any time from your account page. Your listing stays live until the end of your billing period.
What happens if a guest leaves a bad review?
All reviews go through moderation before going live. If a review is disputed, you have 48 hours to respond before we make a final decision.